Animal Services

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1. What should I do if my pet is lost?
2. I have lost my pet, but I don’t live in Cochrane, who can I contact?
3. When does my dog require a licence?
4. How much does a dog licence cost?
5. Does my cat need to be licenced within the Town of Cochrane?
6. Why does my cat need a licence?
7. What if my cat never goes outside?
8. How much does a cat licence cost?
9. What does an animal licence pay for?
10. How can I purchase a licence for my dog or cat?
11. If I move does my information automatically change?
12. If my dog or cat is no longer in my care or deceased, do I have to let anyone know?
13. What happens if Animal Services picks up my pet?
14. Does Cochrane have a dog off-leash area?
15. What are my responsibilities when I am out with my dog?
16. All dogs bark, why can’t my dog bark?
17. What should I do if I get a dog bite?
18. Why aren't cats allowed outside?
19. What should I do if my neighbour's cat is being a nuisance?
20. Why does my cat now have to be licenced?

Aquatic and Curling Centre

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1. What's the status of the plans for the new aquatic and curling/multi-sport centre?
2. How much will the new aquatic and curling/multi-sport centre cost?
3. How can I support the new aquatic and curling/multi-sport centre?
4. How much will it cost to borrow $19 million?
5. Were any other options explored for funding this project?
6. Isn’t that a lot of money to borrow? How much is the Town allowed to borrow?
7. What happens if there’s an emergency and the Town needs to borrow more?
8. Are there project partners? Who's doing what?
9. How did the new aquatic and curling/multi-sport centre get to this point?
10. What are the next steps for the new aquatic and curling/multi-sport centre?
11. Where can I get more information?
12. Who can I contact if I have a question or concern?
13. Does building the new aquatic and curling/multi-sport centre mean an increase to my taxes?
14. Will there be a plebiscite on building the new aquatic and curling/multi-sport centre?

Assessment

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1. How do I view an assessment?
2. What is assessment?
3. What is market value?
4. How is market value determined?
5. When should I review my assessment?
6. Why has my assessment changed from last year?
7. How do renovations or additions affect my assessment?
8. What do I do if I disagree with my assessment?
9. What will affect your tax bill?
10. Why do I pay school taxes when I don't have children going to school?
11. When are taxes due?
12. How and where can I pay my taxes?

Big Hill Leisure Pool

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1. Where are you located?
2. What’s the difference between family and public swim?
3. What is the leisure pool? What is the lap pool?
4. What swimming lesson level does my child need?
5. Do you offer private lessons?
6. Can I have my child’s birthday party at the pool?

Business Licenses

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1. How much does a business licence cost?
2. Do I really need a business licence?
3. What do I need to get a business licence?
4. How long are business licences good for?
5. I want to open a home-based business, what is the process?

Communications

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1. How can I get my business on one of the blue highway signs?
2. Will you put a link to my organization on the Town website?

Economic Development

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1. Where can I go for advice, resources, contacts, or just to talk about my current business or new business idea?

Engineering Services

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1. Can I build a retaining wall on my property?
2. What is a lot grading certificate?
3. When is the Town responsible for infrastructure?
4. Where can I get a permit application?

Family & Community Support Services

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1. How and where do I get a food hamper?
2. How much does a Criminal Record Check cost?
3. Why do I have to go to two different places to get a Criminal Record Check?
4. How can I get a backpack for my child if I can't afford to buy one?
5. How I can find child care in Cochrane?
6. How do I apply for social assistance?
7. Is there any affordable housing in Cochrane?
8. How is Family & Community Support Services (FCSS) funded?
9. How can I find out about services and how I can get involved?

Finance

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1. When is my invoice due?
2. What if I have cash flow problems?
3. Why am I getting an ambulance invoice?
4. How do I pay my Town of Cochrane ambulance invoice?
5. How do I pay my Alberta Health Services ambulance invoice?
6. What if I have private medical insurance?
7. I have Alberta Blue Cross - What do I do and how long will it take?

Fire Services

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1. How do I schedule a station tour?
2. Is there a fire ban?
3. How do I dispose of household toxic waste?
4. Can I get a home fire inspection?
5. Do you fill my fire extinguisher?
6. Am I allowed to have a fire pit?

Human Resources

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1. How do I apply for a job?
2. When will I hear about my application?
3. Will I get an email confirming that you got my resume?
4. Do you hire seasonal staff?
5. What is unique about working for the Town of Cochrane?

Land Use Bylaw

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1. What is the Land Use Bylaw (LUB)?
2. Where are the various land use zones located?
3. How does the LUB affect citizens of Cochane?
4. How is the LUB enforced?
5. Can I suggest changes to the LUB?
6. Why is the Town amending the LUB?
7. What sections will be amended?
8. What is the timeframe for the review and revision process?
9. How can I get involved?

Legislative Services

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1. Can I come to a Town Council meeting?
2. Can I present something at a Council meeting?
3. How do I get in touch with a Council member?
4. How can I volunteer for a Council committee?
5. How can I make a FOIP request?

Long-term Planning

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1. What is the Ten-Year Financial Strategy?
2. Why do a Ten-Year Financial Strategy?
3. What’s in this year’s Ten-Year Financial Strategy?
4. How does the Town make its long-term plans?
5. What is taken into consideration in making long-term plans?
6. What if Town circumstances such as growth rate change? How will the Town respond?
7. How will long-term plans be funded?
9. How can I comment on long-term plans?
10. Are there other stakeholders in the Town’s plans?
11. Where can I find related documents?

Main

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1. How do I contact a Town department?
2. Where can I find the answers to my frequently asked questions?

Multi-unit Waste and Recycling

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1. Why do multi-unit complexes need to have a recycling program?
2. My Multi-unit property pays a fee for recycling already to the Town of Cochrane, the Eco Centre Fee, what is this?
3. When is my Waste & Recycling Plan due?
4. When do we need to have a recycling program in place?
5. Do I need to submit my Waste & Recycling Plan again in the future?
6. What materials must be included in the recycling program?
7. Does this program apply to my small apartment building?
8. Won’t adding recycling to my current collection service cost more?
9. What if there isn’t enough room for recycling containers?
10. Where can I get printed material?
11. I want to provide in-unit bins for residents. How can I minimize costs?
12. How do I plan the program roll out?
13. How do I follow up with residents who missed the roll out?
14. What if my residents don’t want to participate in the program?
15. What if I decide to make property alterations?

Municipal Enforcement

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1. What is the difference between Community Peace Officers and RCMP?
2. Can a Community Peace Officer write speeding tickets?
3. What is the speed limit in town?
4. What is a traffic control device?
5. Can I park a vehicle in the back alley?
6. Are vehicles allowed to idle?
7. Where can I pay a ticket?
8. Can I park my recreation vehicle / motor home / utility trailer on my driveway?
9. How long can a trailer be parked in one spot on the street?
10. Can I wash my vehicle on my driveway or road?
11. Where can I place my sign to avoid having my sign removed?
12. Can I receive a fine for putting out signs illegally?
13. Do I have to pick up my signs when my event is over?
14. How soon after a snowfall do I have to shovel my sidewalk?
15. Do I need to maintain the boulevard that borders my property?
16. Does the Town have a Noise Bylaw?
17. Can I have a clothesline in my yard?

Parks & Facilities

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1. Are there any public washrooms in town?
2. How do I book a sports field?
3. Can I have an event in a Town park?
4. Can I garden or mow the greenspace next to my home?
5. Can I use a Town park any time of day?
6. What if I need access to my property through a park or a pathway?
7. Is there any fishing in Cochrane?
8. I am doing some landscaping, who do I call to flag utility lines on my property?

Permits & Inspections

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1. When do I need a permit?
2. What are the benefits of obtaining a permit?
3. What type of work requires a permit?
4. Do I need a permit to develop my basement?
5. Do I need a permit to build a deck?
6. Do I need a building permit to build a fence?
7. Do I need a permit to build a detached garage?
8. Do I need a building permit to build a shed?
9. Do I need a permit to re-roof my house?
10. Can homeowners take out electrical, plumbing or gas permits?

Recreation, Culture & Arts

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1. When do the Cochrane Program and Activity Guides come out?
2. Do I need a waiver for every program?
3. When can I register for programs?
4. Does the Town do Christmas Light Up?
5. When do summer staff get hired?
6. How do I apply for Arts Endowment Funding?
7. Can I sell food or other goods at a Town event?
8. How can I contribute to the Arts Endowment Fund?
9. How can I show my artwork at the Cochrane RancheHouse?
10. How can I find out more about the Mural Mosaic at the Cochrane RancheHouse?

Roads

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1. Who do I contact if Highway 1A or Highway 22 requires maintenance?
2. When does the Town clear the streets?
3. Are all residential streets maintained in the winter?
4. Why did the snowplow leave a ridge of snow along the front of my driveway?
5. Why do plows throw snow on my sidewalk?
6. Why don't they plow the snow all the way back to the curb so that I have more room to park?
7. Why did the snowplow push all the snow around my parked vehicle?
8. Why can't the plows push the snow to the other side of the street where there is no sidewalk?
9. Does the Town have a bylaw requiring sidewalk snow removal?
10. Why is the street sweeper operating during the winter?
11. Where do I put the snow?
12. Do you clear the snow off town pathways?
13. How can I help?
14. I would like to make a suggestion; who can I send it to?
15. Help! My street appears flooded!

Services

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1. Why is my username and password for online services not forwarded to me immediately after I submit my request?
2. My username for online services is all numbers. Can I change this to something more familiar to me?
3. Can I pay my property taxes online through eServices?
4. I do not always have access to the company credit card, is there any other way that I can process and receive a tax certificate online?
5. What is the difference between the tax and assessment information provided through the public information search and a tax certificate?
6. How long does it take to receive an animal license that I have requested and paid for through eServices?
7. If I own a business in town does my business name appear in the Town of Cochrane's Online Business Directory?

Taxation

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1. What do my taxes pay for?
2. What is the fire tax levy?
3. What if there’s a revenue surplus? Will my taxes go down?
4. What will affect your tax bill?
5. Why do I pay school taxes when I don't have children going to school?
6. When are taxes due?
7. How and where can I pay my taxes?

Town Council

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1. Can I attend a Council meeting?
2. Who is my Council member?
3. How do I get in touch with a Council member?
4. How can I volunteer for a committee?
5. Can I present something at a Council meeting?

Traffic concerns

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1. Why do some people feel traffic is so bad in town?
2. Why isn’t the Town fixing the intersections at Highways 22 and 1A?
3. Why don’t we have more roundabouts in town?
4. Are there any plans to fix the traffic problems?
5. What other approaches are being considered to alleviate traffic?
6. What plans are in place to relieve traffic congestion in commercial areas?
7. What is the Town doing to improve Fifth Avenue?
8. Who are the stakeholders involved in transportation issues?
9. Is there any background information that would help me understand the current situation?
10. What's the timeline for improvements to Cochrane's transportation networks?
11. How can I find out more about the Transportation Master Plan?

Utility Billing

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1. Who is required to pay a utility bill?
2. Do we need a water meter?
3. How is my utility bill calculated?
4. How often do I receive a utility bill?
5. Can I receive my utility bill by email?
6. What services are we paying for on the monthly utility bill?
7. Why is there an Eco Centre fee on my utility bill?

Waste & Recycling

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1. When is my waste and recycling collection day?
2. What time do I need to put out my waste and recycling for collection?
3. What if my regularly scheduled collection day falls on a statutory holiday?
4. Why is there a limit on curbside residential waste collection?
5. What if I have more waste than fits in the waste cart?
6. What is a unit of waste?
7. My waste or recycling wasn't picked up. What do I do?
8. I had set my waste out for collection and the birds have scattered it all over, what should I do?
9. Can I throw my waste loose inside my waste container?
10. What items cannot be put out for waste collection?
11. What can I put in my waste cart?
12. What can I put in my recycling cart?
13. What if I have more recycling than fits in the recycling cart?
14. What if I have recycling that’s not accepted in the cart?
15. Can I recycle my used coffee cups?
16. What do I do with meat trays, egg cartons and foam take-out containers?
17. What can I do with my Styrofoam (expanded polystyrene)?
18. What if my cart goes missing?
19. Where do I need to store my cart?
20. If I move, can I take my cart with me?
21. I just moved and there are no carts at my new house. How do I get new carts?
22. Where is the Eco Centre located?
23. What is accepted at the Eco Centre?
24. What are the Eco Centre hours of operation ?
25. Is there curbside recycling collection in Cochrane?
26. What fees are associated with waste and recycling in Cochrane?
27. I have appliances to dispose of, where can I take them?
28. Where can I buy a backyard composter?
29. Where is the bottle depot located?
30. I am a business owner looking for a waste collection company, what are the names of the waste collection companies that could provide that service to me ?
31. Where can I take papers to be shredded ?

Water & Wastewater

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1. Where does our water come from?
2. Is our water soft or hard?
3. Does the Town add fluoride to our drinking water?
4. Why is my water cloudy?
5. Why does my water pressure fluctuate?
6. How much water do we use here?
7. What water conservation measures does Cochrane have in place?