INTRODUCTION
We respect the privacy of all our visitors, and any information we collect will only be used to help us create a better website and communication tool to meet your needs. We welcome feedback on this policy statement, and would be happy to answer any questions you might have. Our web server automatically collects standard information: IP addresses, browser types, referring pages, and pages visited. This information is then aggregated and used internally to help us better target our website to meet your needs.
DISCLAIMER
The information on on this web site was prepared under the direction of the Town of Cochrane. Although every effort has been made to ensure the accuracy of the contents and the information is maintained on a regular basis, the Town of Cochrane does not warrant, covenant, or guarantee the completeness, currency and reliability of the information presented. Town of Cochrane does not assume responsibility nor accept any liability arising from the use of any of this information. This information is proprietary and may not be reproduced without consent from the Town of Cochrane.
PRIVACY STATEMENT
Personally identifying information that you provide to this web site will not be disclosed to other public bodies or individuals and will be kept strictly confidential. Personally identifying information is information that can be explicitly used to identify and/or contact you as an individual. This includes information like your real name, e-mail address, mailing address, phone number, credit card number, etc. Information that, by itself, cannot be explicitly linked with your "real" identity is not considered personally identifying. Personal information is not collected if you simply browse through the web site or services.
Any personal information the Town of Cochrane may garner via our web site is collected under the authority of section 32(c) of the Freedom of Information and Protection of Privacy Act (FOIP). The information is used solely for what is necessary for systems administration, request fulfillment, ensuring customer satisfaction and assessing our information services. Further, the information is kept for only the length of time necessary to fulfull the intended purpose.
REFUND POLICY
The Town of Cochrane offers it's customers a 24/7 on-line service to receive payments for utility accounts, accounts receivable accounts, animal license renewals, property tax searches and property tax certificates. If you experience a problem during the processing of these transactions, please use the "Contact Us" link immediately to arrange for the appropriate replacement of funds and/or service. All on-line service sales are final.
USE OF COOKIES
Your Internet browser has a feature called "cookies" which store small amounts of data on your computer about your visit to our site. However, cookies tell us nothing about who you are unless you specifically give us personally identifiable information. The use of cookies is an industry standard, and many major Web sites use them to provide great features for their customers. Most browsers are initially set up to accept cookies. You do not need to have cookies turned on to visit our website, although active participation in certain areas of our site may require cookies. In addition, you may elect not to allow cookies to be collected by selecting certain options on your browser.
EXTERNAL LINKS
Users should be aware this web site contains links to other web sites. The Town of Cochrane is not responsible for the content and the privacy practices of other web sites and encourage users to examine each site's privacy policy and disclaimers and make an informed decision regarding accuracy, reliability and correctness of material and information found.
CONTACTING US
When you send us e-mail, we will use your name and e-mail address only to respond to the concerns you are writing about. Your e-mail may be shared with appropriate people within the Town of Cochrane to aid in responding to your concerns. For more information about any of the policies described above, or about the web site in general, please contact us:
E-mail: cochrane@cochrane.ca
Phone: 403-932-2075
CHANGES TO THIS POLICY
The Town of Cochrane reserves the right to modify this policy at any time by notifying customers, via this website, of any modification of this privacy policy. If you have any questions or concerns about this policy please contact our webmaster.