Frequently Asked Questions

  1. YOUR HEALTH
  2. How can I protect myself?
  3. If I have flu-like symptoms, should I self-isolate?
  4. SELF-ISOLATION
  5. What is self-isolation?
  6. How to self-isolate
  7. What’s the difference between self-isolation and physical (or social) distancing?
  8. I know of someone in Cochrane who just returned from a trip a few days ago and has decided not to self-isolate. What do I do? Can they be fined?
  9. What should snowbirds coming home do?
  10. Is there a limit to gatherings in Town?
  11. GENERAL
  12. How many cases of COVID-19 are there in Cochrane? Can you tell me where these individuals are located?
  13. Is there somewhere in Cochrane get tested if I am showing symptoms?
  14. Are we getting a COVID-19 testing site?
  15. What are the travel restrictions and recommendations?
  16. Should separated families continue to swap their children between parents?
  17. Can I still meet friends, gather and socialize at this time?
  18. Can I take my kids out to play? What Town parks are open?
  19. Can I go camping?
  20. Do I need to be worried about my pets getting sick?
  21. COMMUNITY RESOURCES
  22. What should I do if I feel anxious or stressed?
  23. What is being done to support residents financially?
  24. What should I do if I think a facility or business is not following provincial guidelines?
  25. I need volunteers/I want to volunteer.
  26. Is school closed for the rest of the year?
  27. Our local Society has an AGM and tax reporting coming up - what do we do?
  28. TOWN BUSINESS
  29. What is the Town doing in response?
  30. What Town facilities are closed?
  31. Is the RCMP building still open to the public?
  32. Are permitted outdoor community events booked through the Town being cancelled?
  33. Will my garbage/recycling/organics still be picked up?
  34. Where do I put soiled paper products (when using something other than toilet paper)?
  35. Can I have a garage sale?
  36. Is the Seniors' Property Tax Rebate Program on hold?
  37. How are Town emergency services being supported at this time?
  38. Will there be relief measures available to help with property taxes, mortgage, lease or rent payments?
  39. Can I temporarily opt out of the Tax Installment Payment Plan (TIPP)?
  40. Will I be penalized if my utility payment is late?
  41. Will there be a break on taxes and utility bills?
  42. How long do you anticipate these measures to be in place?
  43. I recently applied for employment with the Town. What’s the status of hiring for new positions?
  44. Is COLT still running?
  45. Can we still spend time in our local parks?
  46. Are Cochrane’s off-leash parks still open?
  47. What should I do if I meet someone on a pathway?
  48. What role, or extended services, is our Urgent Care offering?
  49. How will information be distributed to those not on social media?
  50. Where do I find more information?
  51. Has Cochrane’s assessment complaint deadline been extended?
  52. How is the Town implementing the provincial relaunch strategy?
  53. Are playgrounds/sports parks open?
  54. Are Town day camps running this summer?
  55. Why aren’t Town facilities open? When are they going to open?
  56. LOCAL BUSINESSES
  57. Should I support local businesses, or stay home?
  58. Will the Town be closing day homes?
  59. When families require groceries or prescriptions, is it okay if all family members go to the grocery store?
  60. Are there measures being taken to control the flow of public into businesses?
  61. Are personal services like massage and physiotherapy still open?
  62. Can I see a personal service provider (like a nail tech or hair stylist) if they are working out of their own home?
  63. Will our local stores continue to receive shipments?
  64. Are businesses allowed to open again? If so, which ones?
  65. What if I see a business open that’s supposed to be closed?
  66. MANDATORY FACE COVERING BYLAW
  67. Are masks mandatory in Cochrane?
  68. Who would be exempted from wearing a mask?
  69. How will the Town advise residents if the mandatory mask bylaw comes into effect?
  70. How can I see if Cochrane has reached 10 active cases?
  71. What is considered indoor public premises?
  72. What is considered a public vehicle?
  73. Are businesses required to enforce the bylaw?
  74. Can businesses require patrons to wear a mask if the bylaw has not been enacted?
  75. Do face coverings need to be worn in places of worship?
  76. Do face coverings need to be worn in private meetings?
  77. Does this bylaw apply to gyms, sports and fitness centres?
  78. Does this bylaw apply to restaurants, cafés or cafeterias?
  79. Will children and staff in daycares have to wear face coverings?
  80. Does the Bylaw apply to schools?
  81. Why was this Bylaw put in place?
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