Cochrane operates a local on request, “stop-to-stop,” ride-sharing transit service, in addition to its primary fixed-route service. As an on-request service, buses do not follow a fixed timetable or route and travel to designated stops within Cochrane based on ride requests.
On request bus trips can be booked using the website, mobile app or by calling 403-851-5995. Multiple trips can be booked up to a week in advance. When your bus is on the way, check the stop you are assigned to, wait for pick-up and enjoy the ride.
- Operating hours: Monday to Friday 5:30 a.m. - 9:15 p.m.; Saturday 7:30 a.m. - 2 p.m.
(Please note: Public transit will not operate on statutory holidays) - Fare types: single ticket; books of 10; monthly adult, youth, senior passes available
How does on-request service work?
On-request buses shows up only when you book a ride. The on-request buses do not follow a fixed timetable or route, but go to where rides are requested.
Book an on-request ride:
Step 1: Create an account on the website or app, or call 403-851-5995 to book via the operator.
Step 2: Enter a pick-up and drop-off location, time of travel and search for rides. Once confirmed, choose your payment method.
Step 3: Pick-up location is finalized 15 minutes before your ride time. Track your ride in real-time on the app or website, and check your phone for text message confirmations. If you booked via the phone, the operator will assign you a stop.
Step 4: After boarding, show the driver your booking confirmation and board the bus. Along the way, the bus will try to pick up other passengers as it delivers you to your destination.
How to use the RideCo App for on-request service
Cancellation Policy
To help ensure fair access to Cochrane On-Request Transit, riders are asked to cancel trips they no longer need as early as possible.
Cancelling a Trip
Please cancel your ride at least five hours before your scheduled pickup time.
Cancellations made less than five hours before the scheduled pickup time are considered late cancellations. Late cancellations and no-shows may affect your ability to book future trips.
Booking Restrictions
The booking system reviews rider activity over a rolling 30-day period. Once a rider has booked at least five trips, repeated late cancellations and/or no-shows may result in temporary booking restrictions.
If restrictions are applied, a rider may be limited in the number of future trips they can book at one time.
Why This Policy Is in Place
When a trip is cancelled late or a rider does not show up, that service time may no longer be available to another resident. Cancelling early helps keep the service available, reliable and fair for all riders.