Utilities | Town of Cochrane

Create, update or cancel your utilities account

Your utility account connects you to water and sewer services, waste & recycling and organics collection and Eco Centre services.

Utility account request

Canada Post strike information

With a national Canada Post strike currently underway, utility bills will not be mailed in October. Bills are still due on October 30. Sign up for Go Paperless to and create a Cochrane eServices account to check your balance and make a payment online.

Here’s what to do:

Sign up for Go Paperless to receive your utility bill directly to your email without delay. T
Create an eServices account at cochrane.ca/eServices to check your balance anytime and make a payment online.
Need assistance? Email us at utilities@cochrane.ca or visit reception at the RancheHouse or The Station for support.

Paying your utility bill

Utility rates

Reduce your consumption

Locating underground utilities

Go paperless

Your utility account connects you to essential services in Cochrane, including:

How Cochrane calculates sewer consumption

We calculate sewer consumption based on your water usage. We track the volume of water delivered to your home and use this information to determine the sewer charges on your utility bill.

How your sewer consumption is calculated depends on whether your account has usage history. If you’ve lived in your home from November to April, your account will have an established history.

Residential accounts with history

If you’ve lived in your home from November to April, we calculate your sewer charges using winter averaging:

Your average monthly water usage from November to April is applied as your sewer consumption for May through October. If your water use falls below five cubic metres in any winter month, we’ll use five cubic metres as the minimum for averaging.
If your actual water use between May and October is lower than your winter average, we’ll base your sewer on your actual usage.
From November to April, sewer consumption is billed at 100 per cent of your water consumption.

Winter averaging ensures you aren’t charged sewer fees for outdoor water use during the summer.

Residential accounts without history

If you moved into your house after November and don’t have account history:

Sewer consumption is billed at 100 per cent of your water use from November to April.
From May to October, sewer consumption is billed at 80 per cent of your water use to account for outdoor water activities.

Check out the sample utility invoice (PDF) to see where waste, recycling and Eco Centre fees appear.

Electricity and natural gas

Cochrane’s electricity and natural gas services are provided by third-party affiliates. Visit Alberta’s Utilities Consumer Advocate to:

compare electricity and gas prices
view historical rates
get help resolving utility-related issues

Utilities Consumer Advocate