COVID -19 RESPONSE
Town Council hopes to offer some relief to Cochrane residents by waiving late utility bill penalties for four months.
Bills are being generated and sent on their regular schedule. Residents who have the ability to pay are encouraged to do so; for those who cannot, Council has created payment deferral options, without penalty or loss of service.
Residents who have set up pre-authorized utility payments may also opt out of the program for the time being by completing a request form.
If utility account holders would like to speak with the Town’s Utilities department regarding their utility bills, or for anything related to utility accounts, please reach out as follows:
- Call 403-851-2521 and your message will be returned within the next two business days
Due to the increase in callers related to COVID-19, and to The Town of Cochrane facility closure to the public to extend virus protection for staff and the community, we’re still working and continuing to deliver core services. The Utilities department is still operating and will respond within the next two business days.
RESIDENTIAL WATER RATES AND TIER CHANGES FOR 2020
The Town’s residential water consumption rates and tier thresholds are changing January 1, 2020, including a base rate increase of $1.21.
All homes are charged a monthly base rate, then a water consumption charge. Council approved a base rate increase from $6.44 to $7.65 starting in January 2020.
Cochrane’s consumption rates are tiered: the more you consume, the higher the rate. Households that use 15 cubic metres (m3) or less of water per month will not be further affected, as the 2020 consumption rate for the first tier remains unchanged from 2019.
Starting in January, the second-tier rate starts at 15m3; the third tier starts at 30m3 — thresholds that better align with the Town’s water conservation strategy. Rates for both tiers are increasing by 5%. See table below for more details.
If we work together to reduce our overall water use, we will help defer costs for future infrastructure, such as a new water treatment plant and an additional water licence to meet demand.
Town staff are available to help you reduce your monthly water use, including tracking down potential water leaks. For information and tips on how to reduce your water consumption, visit cochrane.ca/Water or call 403-851-2280.
To help residents reduce their water consumption, the Town promotes household and outdoor water conservation with year-round time-of-day watering regulations and offers rebates on the purchase of high-efficiency toilets and washing machines. Find out more: cochrane.ca/WaterConservation
The Town of Cochrane processes invoices for utility services on a monthly basis. The invoice includes fixed rates for water and sewer service; consumption charges for water and sewer; the storm sewer fee; waste and recycling services; and the Eco Centre fee. Contact us to receive your monthly utility invoice by email.
The Town of Cochrane does not offer electricity or natural gas service. Visit Utilities Consumer Advocate to compare electricity and gas prices in your area, view historical rates, or get help resolving utility related issues.
How does the Town calculate sewer consumption?
The Town of Cochrane tracks the volume of water delivered to your home and uses that number to calculate the water consumption amount on your utility invoice.
Water meters are read at the end of every month.
The Town does not have a way to track the water going down the drain, so we use your water consumption to calculate your sewer consumption.
For residential accounts that have account history:
If you lived in your home from November to April, you have an account history.
To figure out your sewer consumption, we calculate your average monthly water consumption from November to April.
If you use less than 5 cubic metres of water during a winter month, a value of 5 cubic metres will be used to calculate the average.
This average is then applied to your bill as your sewer consumption starting in June until November.
This method of calculating sewer consumption is called winter averaging. It is used to ensure that residents do not pay sewer consumption for outdoor water use during the summer.
From November until April, the sewer rate on your Town Utility Bill will be calculated using the water you actually used in those months.
For residential accounts that do not have account history:
Sewer consumption is billed at 100% of water consumption for November, December, January, February, March and April.
Sewer consumption is billed at 80% of water consumption for May, June, July, August, September and October.
View the sample utility bill online to see where the waste and recycling collection and Eco Centre fees appear.